Acceptable Use Policy
This Acceptable Use Policy (“AUP”) applies to Customer’s use of
the Services offered by AIH Technology Inc. or any of its
Affiliates. In the event of any conflict or inconsistency among
the following documents, and, except as otherwise set expressly
forth in an Order Form, the order of precedence shall be (1) this
AUP, (2) product-specific terms, (3) the Agreement, and (4) the
“FRaaS Services” means the products and services that are ordered
by Customer under an Order Form or by accessing the FRaaS API, or
provided by AIH to Customer on a trial basis or otherwise free of
charge. AIH Services generally consist of platform services,
namely access to the AIH application programming interface (also
known as AIH APIs) and where applicable.
“Sensitive Data” means (a) social security number, passport
number, driver’s license number, or similar identifier (or any
portion thereof); (b) credit or debit card number (other than the
truncated (last four digits) of a credit or debit card), financial
information, banking account numbers or passwords; (c) employment,
financial, genetic, biometric or health information; (d) racial,
ethnic, political or religious affiliation, trade union
membership, or information about sexual life or sexual
orientation; (e) account passwords, mother’s maiden name, or date
of birth; (f) facial biometric ID; or (g) any other information or
combinations of information that falls within the definition of
“special categories of data” under GDPR or any other applicable
law relating to privacy and data protection.
Capitalized terms in this AUP that are not otherwise defined in
this AUP have the meanings given in the Agreement.
Customer agrees not to use, and, not to encourage or allow any End
User to use, the Services in the following prohibited ways:
1. Using the Services in a manner that is or otherwise encourages
(a) any illegal, fraudulent, or abusive activities or (b)
materially interfering with the business or activities of AIH or
harms other AIH customers.
2. Attempting to bypass or break any security mechanism on any of
the Services or using the Services in any other manner that poses
a material security or service risk to AIH or any of its other
3. Reverse-engineering the Services in order to find limitations,
vulnerabilities, or evade filtering capabilities.
4. Launching or facilitating, whether intentionally or
unintentionally, a denial of service attack on any of the Services
or any other conduct that materially and adversely impacts the
availability, reliability, or stability of the Services.
5. Transmitting any material, data, or content that contains
viruses, Trojan horses, spyware, worms or any other malicious,
harmful, or deleterious programs.
6. Violating or facilitating the violation of any applicable laws
or regulations of any applicable jurisdiction, including, without
limitation, (a) applicable laws or regulations related to privacy
protection; (b) applicable laws or regulations that prohibit use
of facial recognition and any related application; (c) applicable
anti-spam laws or regulations such as the CAN SPAM Act of 2003,
Canada’s Anti-Spam Legislation, or (d) applicable data protection
or privacy laws, regulations, or legislation.
7. Using the Services in connection with unsolicited, unwanted
collection of biometric data, including, but not limited to,
facial recognition data.
8. Using the Services to harvest or otherwise collect information
about individuals, including facial biometric data, without their
explicit consent or under false pretenses.
9. Using the Services to receive, send or otherwise process
Protected Health Information as defined by the Health Insurance
Portability and Accountability Act of 1996 as amended, or any
Federal and/or Provincial Health Information Protection
Legislations in Canada, unless Customer has signed a Business
Associate Agreement with AIH or Customer’s use of the Services
fits within the “conduit” or some other exception for requiring a
Business Associate Agreement.
10. Using the AIH Services to process and store facial biometric
IDs without securing consent from the End-Users as required under
applicable law (including, as applicable, Personal Information
Protection and Electronic Documents Act in Canada and similar laws
in various applicable jurisdictions).
11. Using the Services in a manner that generates inquiries from a
law enforcement, government, or regulatory agency or triggers such
an agency to request the suspension of the Services to the
12. Using the Services to transmit any material, data, or content
that infringes the intellectual property rights or other rights of
13. Using the Services to produce any material or application that
is, facilitates, or encourages libelous, defamatory,
discriminatory, or otherwise malicious or harmful acts to any
person or entity, including but not limited to any applications
that AIH reasonably believes discriminates, intimidates, incites
violence against, or encourages prejudicial action against anyone
based on age, gender, race, ethnicity, national origin, religion,
sexual orientation, disability, geographic location or other
General Acceptable Use Guidelines
Sensitive Data. Customer acknowledges that the Services are not
intended for the processing of Sensitive Data. Customer is
responsible for ensuring that suitable safeguards are in place
prior to processing any Sensitive Data over the Services, or prior
to permitting End Users to process Sensitive Data using the
Services. Except in the context of a specific agreement between
the parties regarding the processing of Sensitive Data, any
transmission or processing of Sensitive Data is solely at
Customer's own risk. AIH will have no additional liability,
including, without limitation, any indemnification obligations,
whatsoever in connection with any Sensitive Data transmitted or
processed via the Services.
Your Acceptance: Following such notice, Customer’s continued
access or use of the Services on or after the effective date of
the changes to the AUP constitutes Customer’s acceptance of any
updates. If Customer does not agree to any updates, Customer
should stop using the Services.